Dec 1st, 2025 -

Net Promoter Score 86/100 – Industry Leaders in Managed IT Services

Celebrating an Outstanding Achievement

We’re proud to announce that over the course of the year 2025 Reflective IT has achieved a Net Promoter Score (NPS) of 86/100. This score places us firmly among the industry leaders in managed IT services and reflects the trust and satisfaction of our clients.

What is Net Promoter Score?

Net Promoter Score (NPS) is a widely used metric for measuring customer loyalty and satisfaction. It is based on a single question: “How likely are you to recommend our company to a friend or colleague?” Responses are scored from 0 to 10 and categorised as:

Promoters (9–10) – Loyal enthusiasts who will keep buying and refer others.
Passives (7–8) – Satisfied but unenthusiastic customers vulnerable to competitive offers.
Detractors (0–6) – Unhappy customers who can damage your brand through negative word-of-mouth.

The score is calculated by subtracting the percentage of detractors from the percentage of promoters, resulting in a number between -100 and +100. A high NPS indicates strong customer advocacy and trust.

Why is NPS Important?

NPS is more than just a number—it’s a predictor of growth. Companies with high NPS scores tend to outperform competitors because satisfied customers are more likely to stay, spend more, and refer others. For service-based businesses like ours, it’s a clear indicator of:

Customer loyalty and long-term relationships.
Service quality and reliability.
Brand reputation and trust in the marketplace.

How We Compare to Industry Benchmarks

The average NPS for IT service providers typically falls between 30 and 50. Scores above 70 are considered world-class. At 86, Reflective IT is not just ahead of the curve—we’re setting the standard for client satisfaction in managed IT services.

What Our Clients Say

“Awesome! Worked with these guys for around 14 years now. The team are great, the problem is always solved first time, getting you back to work promptly.”
— Long-standing client feedback

“Reflective IT have been instrumental in helping us modernise our IT infrastructure. Their proactive approach and clear communication make them a trusted partner for our business.”
— Operations Director, UK Manufacturing Firm

Reflective IT Tip

When evaluating IT providers, look beyond price—consider reputation, client satisfaction, and proven results. NPS and testimonials are powerful indicators of service excellence.