From IT Field Engineer to Technical Account Manager

If you’ve worked with Reflective IT Solutions over the years, chances are you already know Dan. This month marks an incredible milestone—Dan celebrates 12 years with Reflective! Starting out as an IT Field Engineer, Dan has been the go-to person for on-site technical challenges, building strong relationships with clients and colleagues alike.

Last month, Dan stepped into his new role as Technical Account Manager, bringing his wealth of hands-on experience to help businesses align their IT strategies with their goals. His deep technical knowledge and client-first approach make him the perfect fit for this position.

Why This Transition Matters

Moving from Field Engineer to Technical Account Manager isn’t just a title change—it’s about leveraging years of practical expertise to deliver proactive, strategic guidance. Dan will now focus on:

• Helping clients plan IT roadmaps for growth and resilience
• Ensuring technology investments deliver maximum value
• Acting as a trusted advisor for all things IT

Beyond the Office: Dan’s Interests

When Dan isn’t solving IT challenges, you’ll find him outdoors. He’s passionate about lead climbing and bouldering—skills he’s already passing on to the next generation, his two young daughters.

Other interests? Plenty! Dan is a cricket obsessive (The Ashes anyone?), a devoted supporter of Leeds United, budding artist, and a serious vinyl collector—his collection is growing faster than his climbing grades!

Reflective IT Tip

Building strong client relationships starts with understanding their world. Dan’s journey from hands-on engineering to strategic account management is a perfect example of how experience drives insight.

Join Us in Congratulating Dan!

“Dan epitomises what we do best; we work with our clients to get to know how they work, what they need and prioritise those needs. His values are trust, integrity and honesty which reflect how we do business. Dan has helped shape our culture over the last 12 years and is now leading the charge to bring all our clients into a healthy alignment so we can support and protect their digital assets as best as possible. He is, absolutely the best man for the job and a northern nut case!”
— David Hartup

We’re thrilled to see Dan take on this new challenge and continue making a difference for our clients. If you’d like to connect with Dan or learn more about how Reflective IT can support your business, get in touch with your Technical Account Manager today.

📞 0207 317 4535 | 📧 dan.raper@reflectiveit.com