Faster fixes: we’re bringing AI agents to our Service Desk
We’re introducing AI agents, developed with PowerServe, on our Service Desk. They tap into our knowledge base, so everyday issues...
Articles
Black Friday and Christmas scams to warn your team about
Black Friday is 27th November. Here are the festive scams targeting businesses, from fake delivery texts to gift card fraud,...
Cyber Essentials from £80: the 75% government discount for small businesses
Cyber Essentials certification now costs from £80 for eligible small businesses, thanks to a 75% government discount. Here’s who is...
Say hello to the newest members of our team
Meet Omar, Umair and Tionne, the newest members of the Reflective IT team, as they answer five quick-fire questions, from...
Welcome to Reflective IT: a guide for new clients
Welcome, SecureDesk clients! How to raise a support ticket with Reflective IT, what to include, our response times and who...
Copilot tips for October 2026
What’s new in Microsoft Copilot this October: the new Copilot Home, Copilot in SharePoint and OneDrive, handing over meetings in...
5 new Microsoft Teams features coming this winter
Side chats, two presenters sharing at once, impersonation warnings, reporting suspicious meetings and a longer call history: 5 Teams features...
Using AI agents safely: what the NCSC recommends
AI agents can act on your behalf, so they need careful handling. Here’s what the NCSC recommends: start small, limit...
Win Meta AI Glasses This Christmas
Leave a Feefo review on your next support ticket and you could win a pair of Meta AI glasses of...
