Desktop and Server Support
Whatever you need we're here to make your IT easy
Comprehensive IT Management
Keep all your technology in great shape for a fixed monthly fee.
For a reliable, flexible way to run your IT department, you can outsource everything to us. We'll look after everything and everyone, with 24-hour monitoring and a slick service desk to quickly resolve any problems. Our desktop and server support services ensure your core systems stay up and running, while our expert team hunt down potential issues before they emerge, allowing your staff to focus on their work at full speed.
Tailored Support Packages
Fixed cost desktop and server support
This enables customers to engage with us as a true IT partner. We customise our desktop and server support packages to provide all the monthly services required based on:
1. Business Size
2. Industry sector
3. Stage of business
Our services are scalable to adapt to changes, all for a single, transparent, and predictable monthly fee.
Proactive Monitoring and Support
Your equipment is always secure and up-to-date.
We provide a rapid response service desk for peace of mind; whatever goes wrong, we'll fix it. Our proactive issue hunting prevents problems before they happen. Through our desktop and server support, your systems remain stable and optimised at all times.
Key Features:
Automatic performance alerts.
24/7 monitoring to keep your systems secure and updated.
Rapid response service desk to fix any issues.
Proactive issue hunting to prevent future problems.
Who Benefits from Our Services?
Ideal for:
- Regulated businesses.
- Companies experiencing rapid growth.
- Organisations needing IT representation in board meetings.
- Firms without in-house IT expertise, where team members juggle multiple roles.
Additional Support:
For those with an in-house IT team, we provide:
- Emergency 3rd line support on-site.
- Assistance for IT departments in other locations—all at a fixed cost.
Ensuring Customer Satisfaction
How do we know we are performing?
Customer satisfaction is one of our highest objectives. We do three things to ensure that our customers receive the best level of support possible:
Regular face-to-face communication
Track and measure all our service level statistics
Receive feedback from customers on completed tickets to gauge real-time happiness. This is known as the customer thermometer.
"Reflective IT team is proactive, very responsive and most importantly - they solve my IT issues and make my life easier!"
Working with the best to bring you the best
Our industry partnerships let us give you the first-class service you expect, whatever your set-up.
Reach Out Today
We'd love to talk through how we can support your business.
