Communication Services
Connect, collaborate, communicate.
The quality of the connections you make with customers, partners and suppliers is vital to your business.
That’s why our experts will help you build a communications and collaboration package that exactly matches your needs, goals and budget — now and in the long term.
- Unify your communications connectivity services then integrate them with your productivity and other technology tools.
- Ensure that every call, meeting or collaboration is a high-quality, seamless experience for all participants.
- Use telephony systems and communications technologies that integrate remote workers into meetings and workflows on an equal basis.
Overcoming communications challenges
Our experts can optimise your communications by overcoming challenges such as:
- Fragmented communications tools leading to complexity, poor-quality communication and missed opportunities.
- Poor integration of remote and hybrid workers into communications tools, impacting workplace performance and equity.
- Inability to scale communications and collaboration platforms to easily integrate new employees or new sites.
- Poor employee and customer experience due to low-quality or difficult-to-use communications.
- High and unpredictable telecoms and communications costs because of fragmented and legacy technologies.
Our services & expertise
Our communications specialists will work with you to understand your business needs and then design a unified collaboration and communication ecosystem to answer those needs.
The communications services we offer include:
Microsoft Teams Phone
Make calls to standard landlines using Microsoft Teams telephony.
VOIP Phone Systems
Improve the flexibility and scalability of your communications while controlling costs with voice-over-IP (VoIP).
Connectivity
Ensure that your sites are connected to the Internet and to each other with secure, reliable, scalable connectivity.
Mobility
Enable employees to make and receive calls, participate in meetings and use your full range of collaborative tools, on the go.
Many companies find that outsourcing IT services at the same time as communications helps them maximise value. For more details see our Managed Technology Services page.
Optimised licence management
Whether it’s ensuring you have the right Microsoft Teams license and contracts for your needs or making sure your VoIP and telephony systems scale without unplanned costs, license management is a crucial part of optimised communications. Our consultants will ensure you get the capabilities you need without hidden or unplanned expense.
Common communications use cases
At Reflective IT, we provide managed communications services to organisations of all different types, sizes and levels of complexity.
Here are some of the most common use cases we encounter:
- Integrating communications technologies with the company’s wider tech stack for unified, streamlined collaboration.
- Enabling seamless and equitable communications and collaboration for distributed and hybrid workforces.
- Ensuring compliance by building traceability and auditability into the company’s previously isolated communications platforms.
- Controlling and reducing higher-than-acceptable telecoms and communications costs by unifying and streamlining disparate systems.
- Integrating communications platforms such as Microsoft Teams into the business in a way that supports rather than disrupts key workflows.
Customer benefits
Migrate to communications for collaboration-technology that integrates seamlessly with your other systems. Benefits for customers include:
Lower, controlled and predictable communications and collaboration costs.
Seamless unified communications across all relevant platforms and functions.
Higher communications quality across all relevant platforms and channels.
Improved support for remote and hybrid working environments.
Better scalability of the communications and collaboration platforms.
Success stories
Complementary services
As well as communications, Reflective IT also sells these complementary services:
Cloud Services
Application Services
Managed Technology Services
Managed Security Services
IT Consultancy
Further reading
Demystifying Cybersecurity: Your Essential FAQ Guide
In today's digital age, cybersecurity has become a critical concern for businesses of all sizes. With the increasing frequency and sophistication of cyber threats, it's essential for organisations...
Strengthening Your IT Security: Navigating Unapproved Software Challenges
In today's rapidly evolving digital landscape, ensuring the integrity of your IT environment is paramount. One often overlooked concern is the use of unapproved software, applications, or devices...
Understanding IT Support and Cybersecurity: Strengthening Your Business's Protection
The roles of IT Support and Cybersecurity are crucial in today's business landscape. Here we explore the distinct functions they serve, their interconnections, and how these unsung heroes...
