Managed Technology Services
Reliable IT, fully managed.
Every business today is a technology business. Your tech stack is fundamental to what you do. You need it to operate at peak efficiency all the time.
When you choose Reflective IT as your IT service provider, our experts design, deploy and manage the outsourced IT support environment you need to achieve your business goals.
- Our client-centric approach means we work in partnership with you to understand your business and tailor your IT operations to support your goals.
- Whether on-premises or in the cloud, from employee smartphones to mission-critical servers, we offer comprehensive IT support and management.
- Future-proof your IT operations with long-term, strategic operational and budget planning aligned to your business goals.
Overcoming IT management challenges
From their initial audit, through IT deployment and optimisation, our experts build an in-depth understanding of your goals and environment.
Using the insights gained in this process, we help you overcome challenges such as:
- Unpredictable costs that often end up being higher than necessary because the IT ecosystems isn’t managed as a unified whole.
- Low levels of reliability and higher-than-acceptable incidences of unplanned downtime, leading to business losses.
- Difficulty scaling, growing or adapting the IT environment and business tech stack to new challenges and opportunities.
- Security and compliance issues that create elevated levels of risk and uncertainty or prevent the company competing in certain markets.
- The challenge of providing remote IT support services to distributed teams and sites as well as to remote and mobile workers.
- The complexity of rapidly diagnosing and fixing IT problems in increasingly complex, distributed technology environments.
Our services & expertise
Choose us as your managed IT support company. We’ll take on the complexity of designing, deploying and supporting your ever-changing IT environment.
The IT and communications services we offer include:
Managed IT Support
Outsource some or all the management of your IT support operations to expert engineers and support technicians.
Co-Managed IT
Our experts help you expand your capabilities and scale your business and your IT support services.
Managed Infrastructure
Rely on our market-leading engineers to manage your network, servers, cloud services and other infrastructure.
Outsourced IT Helpdesk
Cut ticket turnaround times and improve your employee experience with a managed and outsourced IT helpdesk.
IT Procurement
Manage procurement costs, optimise licensing fees, reduce provisioning time and improve asset management and tracking.
Managed Print Services
Centralise, streamline and secure the management of your printers and MFPs for optimum efficiency.
IT Service Management (ITSM)
Design, build, optimise and manage your whole IT environment for peak efficiency and performance.
Audio-Visual Management
Benefit from professional-quality audio and video with the highest levels of reliability and managed costs.
Reflective IT offers a full range of outsourced IT support and communications services. See our IT Communication Services page for more details.
Common managed technology services use cases
Managed technology services help businesses of all different types and sizes achieve the best balance of cost, performance and capabilities, no matter what their goals.
Here are some of the most common use cases we encounter:
- Scaling the business: when businesses grow at pace, the IT function must grow with it and often in-house teams need help to achieve this.
- Reducing operating costs: budgets are under pressure, outsourcing your IT operations can help reduce and control costs.
- Overcome the tech talent gap: to access market-leading skills the business requires to grow into new markets.
- No in-house IT expertise: providing full IT support where businesses lack dedicated teams.
- Simplifying IT network support: owning the complexity involved with monitoring, managing and optimising the IT network.
- Refocus resources: release internal staff and resources to focus on mission-critical tasks.
- Minimise downtime: harden, streamline and optimise IT operations to minimise downtime and maximise performance.
Customer benefits
When you outsource part or all your technology management to Reflective IT, you benefit from streamlined, optimised, high-functioning IT services. Benefits for customers include:
Eliminate wasteful IT expenditure, control costs and reduce long-term total cost of ownership (TCO).
Add new skills to your IT team and new capabilities to the network without long lead times or prohibitive upfront costs.
Benefit from fully-managed monitoring, preventative maintenance and event support.
Future-proof your business IT solutions and infrastructure by giving yourself the ability to adapt, evolve and scale at speed.
Improve ticket resolution times for greater productivity and a superior user and customer experience.
Success stories
Complementary services
As well as Managed Technology Service capabilities, Reflective IT also sells these complementary services:
Managed Security Services
Managed Disaster Recovery & Backup Services
Communication Services
Cloud Services
IT Consulting
Further reading
IT Consultancy Firms: The Key to Staying Ahead
Finding a cost-effective and structured way to manage IT services can be challenging for many small and medium-sized enterprises (SMEs). As one of the leading IT consultancy firms...
Strengthening Your IT Security: Navigating Unapproved Software Challenges
In today's rapidly evolving digital landscape, ensuring the integrity of your IT environment is paramount. One often overlooked concern is the use of unapproved software, applications, or devices...
Understanding IT Support and Cybersecurity: Strengthening Your Business's Protection
The roles of IT Support and Cybersecurity are crucial in today's business landscape. Here we explore the distinct functions they serve, their interconnections, and how these unsung heroes...
