Customer Satisfaction Report
— NPS Case Study
— NPS Case Study
Reflective IT Solutions consistently achieves world-class customer satisfaction scores. This report summarises our Net Promoter Score (NPS) performance over the last 365 days, based on 84 verified client responses — demonstrating our commitment to effortless, high-quality IT support.
1
Key Metrics
NPS Score
89
World-Class (benchmark: 70+)
Avg Service Rating
4.93/ 5
Total Responses
84
Promoters (Rated 9–10)
90.5%
How We Compare
Good
30–69
Excellent
70+
Reflective IT
89 ★ World-Class
2
Score Breakdown
NPS measures client loyalty by asking: "How likely are you to recommend us?" Scores range from -100 to +100. Anything above 70 is considered world-class.
What this means: 9 in 10 clients actively recommend Reflective IT to others. Only 1 in 84 responses was a detractor over the full year.
Rating Distribution
62
14
6
2
★ Feefo Platinum Trusted Service 2026
Independently verified customer satisfaction award
3
Client Feedback
★★★★★NPS 10
"Amazing customer service and very knowledgable."
★★★★★NPS 10
"Prompt assistance, solution found and follow up check-in."
★★★★★NPS 10
"Responsive and thorough. Professional and quick response."
★★★★★NPS 10
"Sustained excellence — always helpful and quick to resolve."
★★★★★NPS 10
"Pragmatic and quick assistance — problem solvers!"
🏆
Feefo Platinum 2026
🛡️
Cyber Essentials
Certified
✅
ISO 9001
Quality Mgmt
🔒
ISO 27001
Info Security
