Platinum Trusted Service Award
A Celebration of Excellence
We're thrilled to announce that Reflective IT has been awarded the Feefo Platinum Trusted Service Award for 2026. A prestigious accolade given only to businesses that deliver outstanding service year after year.
The Trusted Service Awards are based entirely on genuine, verified customer reviews. The Platinum tier recognises those who have achieved Gold standard for three consecutive years while maintaining a rating of 4.5/5 or higher. It's an honour that highlights not just isolated moments of great service, but a long-term, consistent commitment to excellence.
- Based entirely on verified reviews from real customers, not nominations or judges.
- Reserved for businesses that have built a sustained culture of exceptional service.
- Reflective IT has achieved a rating of 4.9/5 across 1000+ verified Feefo reviews.
What Makes the Platinum Award Special?
Feefo's Trusted Service Awards celebrate brands that demonstrate exemplary customer care by listening, responding, and continuously improving. Platinum is the highest longstanding recognition available — reserved only for businesses that have built a sustained culture of exceptional service.
These awards are not based on nominations or panel judges, but solely on the voices of real customers. As Feefo explains:
"Feefo established the Trusted Service Awards in 2014 to highlight brands that lead with transparency. Because these awards are based purely on the analysis of verified reviews from real customers, they remain the most authentic reflection of a business's commitment to service."
In a marketplace where reviews can often be manipulated, Feefo's Verified status provides confidence that every piece of feedback is 100% genuine.
Verified Reviews
Collect a minimum number of genuine, verified customer reviews each year.
Minimum Rating
Maintain a minimum service rating of 4.3 for Gold and 4.5 for Platinum.
Consistent Excellence
Demonstrate outstanding performance for at least three consecutive years to qualify for Platinum.
Authenticated Only
Only verified, authenticated reviews count — no anonymous or unverified feedback.
4.9/5
Average review rating
3+
Consecutive Gold Years
4.5
Minimum Platinum Score
100%
Verified Reviews
A Message from Feefo's CEO
"It is a privilege to celebrate companies like Reflective IT that remain steadfast in their commitment to customer success. This award is a testament to their ability to turn genuine feedback into meaningful action. By consistently exceeding expectations, Reflective IT isn't just winning an award, they are building the long-term trust that defines the most successful brands of the future. We are proud to recognise their dedication to the people they serve."
— Tony Wheble, CEO, Feefo
What this means for you as a client
Migrate to communications for collaboration-technology that integrates seamlessly with your other systems. Benefits for customers include:
When you work with Reflective IT, you're choosing a provider whose service quality has been independently verified, not just claimed.
Every engineer, every ticket, every interaction is held to the same standard that earned us this award.
The Platinum award reflects three consecutive years of Gold-level performance, you're relying on sustained excellence, not a one-off result.
Our reviews are fully verified by Feefo, so you can read authentic, unfiltered client feedback before you commit.
Feefo's Verified status means every review comes from a real client - no anonymous or incentivised feedback.
What our clients say
Complementary services
As well as communications, Reflective IT also sells these complementary services:
Cloud Services
Application Services
Managed Technology Services
Managed Security Services
IT Consultancy
Further reading
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