Net Promoter Score
A 91 NPS score, built entirely on verified client feedback.
Reflective IT Solutions consistently achieves world-class customer satisfaction scores. This report summarises our Net Promoter Score performance over the last 365 days, based on 95 verified client responses — demonstrating our commitment to effortless, high-quality IT support.
An NPS score of 91 puts Reflective IT comfortably inside world-class territory — well ahead of the 70+ benchmark used across the industry.
- Based on 95 verified client responses collected over the last 365 days, a 37.0% response rate.
- 91.6% of respondents are Promoters (rated 9-10), with only 1.1% Detractors.
- An average service rating of 4.93 out of 5.00 across all verified responses.
What Makes a 91 NPS Score World-Class?
Net Promoter Score measures client loyalty by asking a single question: how likely are you to recommend us? Scores range from -100 to +100, and Reflective IT's clients rated us at 91 — solidly in world-class territory.
This report summarises our performance over the last 365 days, based entirely on verified feedback collected directly from clients we've served. No cherry-picking, no invitations sent only to happy clients — every response counts. As industry researchers explain:
"Net Promoter Score is the gold standard for measuring customer experience and predicting business growth."
In a market where satisfaction can be exaggerated, an NPS built from verified, unprompted client responses provides a genuine picture of service quality.
NPS Score
Scored 91 out of 100 — comfortably inside the World-Class band (70+).
Avg Service Rating
An average of 4.93 out of 5.00 across all verified responses.
Total Responses
95 verified client responses collected over the last 365 days.
Promoters (9-10)
91.6% of respondents — 87 out of 95 responses.
91.6%
Promoters (9-10)
7.4%
Passives (7-8)
1.1%
Detractors (0-6)
37.0%
Response Rate
How We Compare
NPS is scored on a scale from 0 (needs improvement) through 30 (good) to 70 (excellent) and 100. Anything above 70 is considered world-class — Reflective IT scored 91.
"Sustained excellence — always helpful and quick to resolve."
— Verified client, NPS 10
What this means for you as a client
A 91 NPS score built on verified feedback means real, measurable benefits for you as a client:
When you work with Reflective IT, you're choosing a provider whose service quality is independently measurable, not just claimed.
Every engineer, every ticket, every interaction is held to the same standard that earned us a 91 NPS score.
Our reviews are collected directly from every client we serve, so you can see authentic, unfiltered feedback.
A 37% response rate across 95 clients means this score reflects a genuinely representative sample, not a hand-picked few.
With only 1.1% detractors over the past year, you can trust a consistently positive service experience.
What our clients say
Complementary services
As well as IT support, Reflective IT also sells these complementary services:
Cloud Services
Application Services
Managed Technology Services
Managed Security Services
IT Consultancy
Further reading
RITS Net Promoter Score: 86/100
Net Promoter Score 86/100 – Industry Leaders in Managed IT Services Celebrating an Outstanding Achievement We’re proud to announce that over the course of the year 2025 Reflective...
Reflective IT awarded the Platinum Trusted Service Award
Reflective IT awarded the Platinum Trusted Service Award A Celebration of Excellence in Customer Service We’re thrilled to announce that Reflective IT has been awarded the Feefo...
Rated 4.9 Exceptional on Feefo
Rated 4.9 Exceptional on Feefo A Trusted Partner in IT Support We’re proud to announce that Reflective IT is rated 4.9 out of 5 on Feefo, based on...
