How to win:
Leave a Feefo review after any of your support tickets is closed before 5pm on 17 December 2026 and you’re automatically entered into our Christmas prize draw to win a pair of Meta AI glasses of your choice. The winner is drawn on 18 December.
Your Feedback Could Win You a Pair of Meta AI Glasses
Christmas is coming, and so is our annual client Christmas prize draw. This year, one lucky winner will take home a pair of Meta AI glasses of their choice, in time for the festive break.
Entering couldn’t be simpler. Every time one of your support tickets is closed, you’ll receive a short Feefo feedback email from us. Leave a review, and you’re automatically entered into the draw. Every review counts, whatever the rating, and the more tickets you review, the more chances you have to win.
What You Could Win
Meta’s AI glasses look and feel like a normal pair of glasses or sunglasses, but with a built-in camera, open-ear speakers and microphones, and Meta AI on hand. You can capture photos and video hands-free, listen to music and podcasts, take calls and ask questions on the go.
The winner can choose their favourite style from the Ray-Ban Meta and Oakley Meta ranges. Have a browse at meta.com and start planning which pair you’d pick.
Congratulations Again to Last Year’s Winner
Last Christmas, our prize draw winner was Sam Rennie from Philo Trust, who took home a Meta Quest 3S VR headset. You can read all about it in our winner announcement. Could you be following in Sam’s footsteps this year?
How to Enter
- Raise a support ticket with our service desk as normal. Any request counts.
- Look out for an email from Feefo once your ticket is closed, with the subject “Review your recent experience with Reflective IT”.
- Click a star rating in the email to open the short review form.
- Rate our service and add a comment about your experience, then choose whether to post with your name and location or anonymously.
- Submit your review. That’s it: you’re in the draw.
Key Dates
- Entries open: now
- Entries close: 5pm, Thursday 17 December 2026
- Winner drawn: Friday 18 December 2026
- Delivery: by recorded delivery, in time for Christmas
Why Your Feedback Matters
Every review helps us improve and recognises the hard work of our service desk team. Your feedback is a big part of why we were awarded the Feefo Platinum Trusted Service Award for 2026, and why we’re rated 4.9/5 from more than 1,000 verified reviews. Honest feedback, good or bad, tells us what we’re doing well and where we can do better.
Reflective IT Tip
Check your inbox (and your junk folder) after your next ticket is closed. Leaving a review only takes a minute, and every one gives you another chance to win.
Frequently asked questions
Does my rating affect my chance of winning?
No. Every review is entered into the draw equally, whatever rating you give. We want your honest feedback.
Can I enter more than once?
Yes. Each review you leave on a closed support ticket counts as a separate entry, so the more tickets you review, the more chances you have.
Who can enter?
The draw is open to staff at Reflective IT and SecureDesk client organisations.
I didn’t receive a Feefo email. What should I do?
Check your junk or spam folder first. If it’s not there, get in touch with our team and we’ll make sure you receive one.
How will the winner be chosen and contacted?
The winner will be drawn at random from all eligible reviews on Friday 18 December 2026 and contacted by email. With their permission, we’ll announce the winner on our blog.
Need Help or Have Questions?
If you have any questions about the prize draw or leaving a review, our team is happy to help. Contact us today and we’ll make sure you’re ready to enter.
📞 0207 317 4535 | 📧 support@reflectiveit.com
