We're delighted to announce that Reflective IT has been named a finalist in the Customer Focus Award - SME category at the UK Customer Satisfaction Awards 2027.
The awards are run by the Institute of Customer Service, the UK's independent professional body for customer service, and recognise organisations that put their customers at the heart of everything they do.
For a managed IT services provider, there is no recognition that matters more. This article explains what the award is, why it means so much to our team, and why the biggest thank you goes to our clients.
TL;DR
- Reflective IT is a finalist in the Customer Focus Award - SME category at the UK Customer Satisfaction Awards 2027.
- The awards are run by the Institute of Customer Service, the UK's independent professional body for customer service.
- The winners will be announced at a ceremony at the London Hilton on Park Lane on Tuesday 9th March 2027.
- The recognition reflects the feedback our clients give us on every support ticket, and the hard work of our whole team.
What Is the Customer Focus Award?
The UK Customer Satisfaction Awards celebrate organisations across the UK that deliver outstanding customer service. The Customer Focus Award - SME category recognises small and medium-sized businesses that make their customers the focus of how they work, from the way they listen and respond to the way they measure and improve their service.
Reaching the final puts Reflective IT alongside some of the UK's most customer-focused organisations, and we're proud to be flying the flag for managed IT services.
Why This Means So Much to Us
Customer service has always been at the heart of how we work. Every client has a dedicated Technical Account Manager and regular account reviews, and we ask for feedback on every single support ticket we close.
That feedback is published openly through Feefo, where we're rated 4.9/5 from more than 1,000 verified reviews, and it helped us earn the Feefo Platinum Trusted Service Award for 2026. It's also why more than 98% of our clients choose to stay with us.
Being named a finalist is a huge credit to our Service Desk, engineers, Technical Account Managers and everyone behind the scenes, who work hard every day to get things right for our clients.
Thank You to Our Clients
None of this would be possible without our clients. Every review you leave, good or bad, helps us understand what we're doing well and where we can do better. Thank you for taking the time to share your feedback, and for trusting us with your IT.
What Happens Next?
The winners will be announced at the UK Customer Satisfaction Awards ceremony at the London Hilton on Park Lane on Tuesday 9th March 2027. We'll be there with our fingers crossed, and we'll share the result on our blog and in our newsletter.
In the meantime, you'll start to see the finalist logo appear on our emails and website. If you'd like to add your voice, the best way is to leave us a review when you receive a Feefo email after your next support ticket. You can also read what our clients say about us on Feefo.
Want to experience award-shortlisted IT support for your business? Every Reflective IT client has a dedicated Technical Account Manager, a responsive Service Desk and a team that genuinely cares about getting things right.
Find out why businesses choose Reflective IT, or call us on 020 7317 4535.
