Net Promoter Score
Reflective IT Solutions consistently achieves world-class customer satisfaction scores. This report summarises our NPS performance over the last 365 days, based on 95 verified client responses — demonstrating our commitment to effortless, high-quality IT support.
"Amazing customer service and very knowledgeable."
"Prompt assistance, solution found and follow up check-in."
"Responsive and thorough. Professional and quick response."
"Sustained excellence — always helpful and quick to resolve."
"Pragmatic and quick assistance — problem solvers!"
— Three Years Running
Reflective IT has been awarded the Feefo Platinum Trusted Service Award — the highest tier of independent customer service accreditation. The Platinum badge is reserved exclusively for businesses that have maintained a Feefo Gold Award for three or more consecutive years, based entirely on verified reviews from real clients. No nominations. No panels. Just genuine, unfiltered feedback from the businesses we serve.
"The Reflective IT team are proactive, very responsive and most importantly — they solve my IT issues and make my life easier!"
"Fantastic response from the Reflective team. Many thanks for being there immediately when I needed help."
"As an external auditor, it was an absolute pleasure to work alongside such a professional and committed team. Reflective IT Solutions consistently demonstrated a strong dedication to their work."
"Sustained Excellence — prompt, knowledgeable service with the human touch every time, whether resolving service issues or planning new solutions, delivered year after year."
