Meet the team: Omar, Umair and Tionne
Our team has grown to support our new clients. Say hello to Omar (Service Desk), Umair (Project Coordinator) and Tionne (Service Desk Coordinator), three of the people working behind the scenes to keep your IT running smoothly.
Say Hello to the Newest Faces at Reflective IT
It’s been a busy year at Reflective IT. As we’ve welcomed new clients, including more than 30 businesses joining us from SecureDesk, our team has grown too. You may already have spoken to one of our newest team members on the phone or seen their name on a ticket.
We asked each of them five quick-fire questions — from their best security advice to their go-to karaoke song — so you can get to know the people behind your IT support a little better.
[Photo of Omar goes here]
Omar, Service Desk
Omar is one of the friendly voices you’ll hear when you call our Service Desk, helping you get back up and running as quickly as possible.
What does a typical day look like in your role?
[Omar’s answer]
When you’re not at work, where will we find you?
[Omar’s answer]
If you could give every client one piece of security advice, what would it be?
[Omar’s answer]
Which three people, living or dead, would you invite to dinner?
[Omar’s answer]
What’s your go-to karaoke song?
[Omar’s answer]
[Photo of Umair goes here]
Umair, Project Coordinator
Umair schedules our engineers and keeps client projects running smoothly, from new office set-ups to Microsoft 365 migrations.
What does a typical day look like in your role?
[Umair’s answer]
When you’re not at work, where will we find you?
[Umair’s answer]
If you could give every client one piece of security advice, what would it be?
[Umair’s answer]
Which three people, living or dead, would you invite to dinner?
[Umair’s answer]
What’s your go-to karaoke song?
[Umair’s answer]
[Photo of Tionne goes here]
Tionne, Service Desk Coordinator
Tionne keeps tickets moving and makes sure the right engineer picks up your request.
What does a typical day look like in your role?
[Tionne’s answer]
When you’re not at work, where will we find you?
[Tionne’s answer]
If you could give every client one piece of security advice, what would it be?
[Tionne’s answer]
Which three people, living or dead, would you invite to dinner?
[Tionne’s answer]
What’s your go-to karaoke song?
[Tionne’s answer]
Reflective IT Tip
Next time you call 0207 317 4535, say hello. There’s a good chance you’ll be speaking to one of our newest team members.
Need Help or Have Questions?
Our team is always happy to help. Contact us or get in touch directly:
📞 0207 317 4535 | 📧 support@reflectiveit.com
