Why Reflective IT Solutions?
A full introduction to Reflective IT — our services, certifications and why businesses choose us.
A Partnership Built Around Your Business
Reflective IT is a UK managed IT and cyber security provider trusted by businesses across London, the UK and globally. With an in-house Security Operations Centre, ISO-certified processes and a CISO on staff, we help businesses of every size run reliable, secure technology – backed by a dedicated Technical Account Manager and a 98% client retention rate.
Whatever brought you here – a switch from your current provider, a growing business that’s outgrown DIY IT, or simply wanting a second opinion – here’s everything you need to know about partnering with Reflective IT.
- Consistent, reliable IT and connectivity, wherever your teams work
- Minimal disruption to day-to-day operations – systems that just work
- Strong security and data protection across your business
- One accountable partner who understands your business, not a call queue
- Clear, predictable support costs with room to scale as you grow
- Guidance from a dedicated Technical Account Manager, backed by an in-house CISO and Security Operations Centre
One Accountable Partner For Everything IT
Reflective IT’s experts build an in-depth understanding of your goals and environment from day one – helping you overcome the challenges that hold most businesses back:
- Unpredictable IT costs that end up higher than necessary because the environment isn’t managed as a unified whole
- Low reliability and higher-than-acceptable unplanned downtime, leading to lost business
- Difficulty scaling or adapting your IT environment to new challenges and opportunities
- Security and compliance issues that create risk or prevent you competing in certain markets
- The challenge of supporting distributed teams, sites and remote or mobile workers
- The complexity of rapidly diagnosing and fixing problems in increasingly complex technology environments
Our Full Scope of IT Support & Services
Choose Reflective IT as your managed IT partner and we’ll take on the complexity of designing, deploying and supporting your ever-changing IT environment – end to end.
Help Desk & Remote Support
A UK-based help desk for fast resolution of day-to-day issues, wherever your teams are working.
Cyber Security & SOC Monitoring
24/7 threat monitoring, detection and incident response from our in-house Security Operations Centre.
Cloud & Microsoft 365 Management
Design, migration and ongoing management of your cloud and email environment, licensing kept right-sized.
Backup, Continuity & Disaster Recovery
Managed backups and a tested recovery plan, so a lost device or incident never becomes lost data.
Proactive Monitoring & Patch Management
Continuous monitoring and patching to catch and resolve issues before they affect your business.
Strategic IT Consultancy
Guidance from our CTO and CISO, plus your dedicated Technical Account Manager, to plan IT around your growth.
How We Work With You
There are two ways to work with Reflective IT, and every quote is built transparently from five components – IT Support, Security Services, Cloud Services, Professional Services and Project Works – so you know exactly what you’re paying for and why. No hidden fees, no surprise add-ons.
- Fully Managed Service – one accountable partner for day-to-day IT, users, systems, suppliers and security, for a fixed monthly fee
- Pay-As-You-Go Support – flexible, on-demand help desk and project support, with no long-term contract required
- A 95% first-response / 90% resolution SLA – with a 0.5 hour first response target for critical, business-stopping issues
- A dedicated Technical Account Manager – your single point of contact, not a call queue, for the life of the relationship
- Regular service reviews – tracking performance, tickets and improvement opportunities across your business
- Modern communications included – telephony, unified communications and mobile device management for your whole team
Why Businesses Choose Reflective IT
“Reflective IT consistently deliver outstanding service. They are responsive, knowledgeable, and always go the extra mile to resolve any issues.” – Verified Feefo client review
1,000+ Verified Reviews
Over 1,000 independently verified Feefo reviews, averaging 4.9/5 – rated Exceptional.
ISO 9001 & 27001 Certified
Independently audited quality management and information security processes.
In-House Security Operations Centre
24/7 threat monitoring and incident response from our own SOC – never outsourced.
Dedicated Account Manager
One accountable point of contact for every client, across every part of your business.
98% Client Retention
Businesses stay with Reflective IT because the service keeps delivering.
20+ Years’ Experience
Trusted by UK businesses since 2003, from single-site firms to multi-location enterprises.
How it works
From your first scoping call to a clean go-live, we manage the entire onboarding process and keep you informed at every stage.
Complementary services
Dig deeper into the standards and services behind everything Reflective IT offers:
ISO 9001 & 27001
Cyber Essentials Certification
Managed Technology Services
Ready to get your IT onto one reliable partner?
Get in touch with the Reflective IT team for a no-obligation conversation about your business. We’ve been making IT effortless for businesses since 2003.
Request a Proposal
Explore Our Certifications
Further reading
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